Shipping & delivery.

Delivery destinations and carrier options are determined by the delivery address entered at checkout. Available shipping services and the exact costs for your order are always displayed before you pay.

FERELYA uses shipping services configured for your destination, including PostNL and DHL where available.

We aim to prepare orders promptly. Actual transit time depends on your destination, the carrier and service selected. When an estimated delivery window is available, it is shown as part of the delivery option in checkout; these are estimates, not guaranteed arrival dates.

We will let you know if there is a delivery delay. Under applicable consumer law, goods must normally be delivered within 30 days unless another delivery period has been agreed with you.

When tracking is available, we email shipping details to the address entered at checkout. You can also visit Track your order. Parcels may be delayed by peak seasons, customs or circumstances outside the carrier’s usual schedule.

For international shipments outside the EU, import duties and taxes may apply under local law. Where relevant, check the total costs and your destination’s import requirements before purchasing.

If your parcel arrives damaged, goes missing or is marked delivered but you cannot find it, please contact FERELYA with your order number. We will work with you to investigate and resolve the issue. Our responsibility for delivery and your statutory rights remain intact.