Frequently asked questions.

Browse our shop, choose your preferred shade and add it to your bag. Continue to checkout to enter your delivery details and complete your payment securely.

If you need to make a change, contact us as soon as possible. Once your parcel has been dispatched, changes may no longer be possible. You can also use our online withdrawal form where your right of withdrawal applies.

We send an order confirmation to the email address entered at checkout after payment has been confirmed. Check your spam folder if it does not arrive.

Available payment options are shown securely at checkout. You can read more on our payment methods page.

Shipping availability depends on your destination and the delivery methods enabled in our checkout. Visit Shipping & delivery for details.

Rates depend on the destination, shipment weight and shipping service. The exact charge is displayed before you pay.

Yes, when a tracking link is available we send it after dispatch. You can also use Track your order with your order number and email.

We offer a 30-day extended return policy for eligible unused, unopened cosmetics with their hygiene seal intact. Your statutory rights remain unaffected. Read our returns policy.

Explore our five available shades on the shade guide or view each shade on the product page.

Please contact customer care with your order number and clear photos. We will review the issue and offer an appropriate solution in line with your legal rights.

Our contact form is available on the contact page, or you can email info@ferelya.com.